Returns and right of withdrawal
Right of withdrawal from the contract (Art. 50 of the Consumer Protection Act)
Under the Consumer Protection Act, you have the right to withdraw from a distance contract within 14 (fourteen) days, without giving any reason and without owing any compensation or penalty.
The period starts from the date on which you or a third party designated by you (other than the courier) received the goods.
How to exercise your right of withdrawal
To exercise your right of withdrawal, you must notify us in writing (by email at repairpc.inf@gmail.com or by phone +359 896 82 77 10) of your decision to withdraw from the contract before the 14-day period expires.
The goods must be returned in their original condition — without signs of use, in the original packaging (where applicable), with all accompanying documents and accessories. Return costs are borne by the consumer, unless the goods are defective or were delivered incorrectly through the seller's fault.
Refund
When the right of withdrawal is duly exercised, the seller refunds all amounts received from the consumer within 14 days of being notified of the withdrawal decision, using the same payment method unless otherwise agreed.
Exceptions to the right of withdrawal (Art. 57 of the Consumer Protection Act)
The right of withdrawal does not apply to: goods made to the consumer's individual order; software products and consumables (e.g. ink/toner cartridges) with the original packaging/seal broken after delivery; and other cases expressly provided for in Art. 57 of the Consumer Protection Act.
Statutory warranty of conformity
Regardless of the right of withdrawal, all products are covered by the statutory warranty of conformity with the sales contract under Art. 112–115 of the Consumer Protection Act, for a period of 2 (two) years from delivery of the goods. If the goods do not conform to the contract, you have the right to file a complaint and request that the goods be brought into conformity by repair or replacement, unless this is impossible or would involve disproportionate costs for the seller.
Complaints are accepted via the contacts listed in the "About us" section.